Here is a list of frequently asked question.
Please contact us for more information with inquiry form or call +81-75-241-2000

QuestionWhat is the terms and condition of Best Rate Grantee?

The following conditions must apply
・Same hotel
・Same reservation date
・Same period of stay(same arrival date and same departure date)
・Same number of guests
・Same room / bed type
・Same staying time (same check in and check out time)
・Same payment method
・Same cancellation and amendment policies
・Same service and content of given privilege including the content of amenities

Our Guarantee does not apply to the following
・Unpublished rates that are not meant for the general public like corporate contract rate.
・Rates giving back the original point of other online websites.
・Package rates which may include the use of facilities except for accommodation, transportation, and meal.
・Rates we do not deal directly. (For example, rates offered by travel agencies, rates found on auction sites and so on.)
・Rates disparities due to fluctuations, rounding, or differences in the currency exchange rate.

QuestionWhat time is Check in and Check out?

Check in : 15:00 Check out : 11:00
※Check in & Check out policy may be changed depend on your reservation

QuestionCould you keep baggage?

We can keep your baggage before and after your stay.

QuestionIs there car parking nearby hotel ?

We don't have parking space.
Please park your car near our hotel.
[Car Park WATAGI]
322 Maruyamachi, Nakagyo-ku, Kyoto-shi, KYOTO, JAPAN TEL: 81-75-211-1568
Parking fee : JPY 1,500 / night [17:00~10:00]
First-come, First serve. Reservation is not available. Maximum length: 5m width: 2m height: 2.1m
Please ask Car Park WATAGI  for more information
It is prohibited to approach for hotel by car. Please come after parking your car near car parkling.
We recommend to come wih public transportation.

QuestionCould we access internet in this hotel?

Complimentary Wi-Fi is available in your room and lobby.
Wired internet conection is not available.

QuestionIs there any restaurant inside hotel?

There are no resuaurant in our hotel.
But a lot of restaurant are around our hotel.
Seven-Eleven; Convenience store is lavailable on ground floor.
Please contact our front desk for restaurant around our hotel.

QuestionHow much is children fee?

We count children who is 6 years or older as adult.
A child who is 5 years or younger is free as a bed sharing with adult per bed.

QuestionCould you send item before check in?

Yes. We can keep your item until your arrival.
Please send items after making reservation.
We can't keep perishable, valueable and fragile item.
[Send To]:410-3, Shimomaruyacho, Nakagyo-ku Kyoto-shi,Kyoto, 604-8006, Japan
TEL: 81-75-241-2000
Please write your reservation name and arrival date for remark column.

QuestionIs there smoking area?

You are not allowed to smoke inside our hotel. We don't provide smoking area.
Thank you very much for your understanding and kindly cooperation.

QuestionCould I come and go 24 hours?

But we lock main entrance between 0:00 and 6:00.
Please use midnight entrance between 0:00 and 6:00. Please take your room key to unlock midnight entrance.

QuestionIs there launderette available?

There is washing machines and dryers on the 2nd floor.(Toll)

QuestionCould I stay with pet?

We decline to stay with pet.